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For support help, please contact us using the following information
Phone: +886-2-26550169
Fax:  +886-2-26550141
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Unless otherwise specified, all LCSI industrial-grade products carry a 3-year limited warranty and commercial-grade products carry a 18-month limited warranty from the date of delivery and Accessories carry a 18-month limited warranty, given that products are installed and used properly.  Resell products are subject to their manufacturer's warranties. All charges shall be billed for repairs out of warranty period.
1. Fill out RMA form completely to apply for RMA No. first, any information omitted in this form may result in delays.     Download RMA FORM
2. Submit RMA form to LCSI Inc. via E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. or Fax to: +886-2-2655-0141.
3. RMA No. shall be issued within two business days after LCSI receives completed RMA form.
4. Once assigned, the RMA number is valid for 15 days.
5. All merchandise must have an RMA No. Enclose RMA form with RMA Unit for tracking.
6. RMA No. must be clearly marked outside of every package to avoid having package returned.
7. Unauthorized and unmarked packages may be returned upon the discretion of RMA.
8. Ship your authorized return with a copy of this RMA form enclosed at the shipper's expense.
9. LCSI will not be responsible for any delay of the procedures without applying RMA process first.
10. All claims for incomplete, defective, and/or missing accessories/products must be made within 10 days of order receipt.
11. Products returned with expired warranties are subject to current standard repair prices set forth by LCSI Inc. and are amended with customer's permission.
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